At Orchard Sprout, we take pride in providing quality plants and gardening products to help your orchard thrive. We want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of your receipt of items. Please note that due to the perishable nature of some of our products, certain items cannot be returned or exchanged (see section below).

Non-Returnable Products

Due to the nature of our products, the following items cannot be returned or exchanged:

  • Live plants, trees, and shrubs (including all fruit trees, espalier trees, and Ginkgo trees)
  • Perishable berries and fruits (including all almonds, apples, apricots, aronia, berries, blackberries, blueberries, cherries, cranberries, currants, elderberries, figs, goji berries, gooseberries, goumi berries, and grapes)
  • Chestnuts (due to their perishable nature)
  • Any product that has been planted, opened, or used

We carefully inspect all plants before shipment to ensure they meet our quality standards. If you receive damaged or unhealthy plants, please contact us immediately at [email protected] with photos of the items, and we will work to resolve the issue.

Return Conditions

To be eligible for a return or exchange, the item must be:

  • In its original condition and packaging
  • Unused and unplanted
  • Accompanied by the original receipt or proof of purchase

Return Process

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We will respond within 2 business days with return instructions and a Return Authorization Number (RAN).
  3. Package Items: Securely package the items in their original packaging. Include a copy of your receipt and the RAN.
  4. Ship Items: Mail the package to the address provided in your instructions. We recommend using a trackable shipping service.

Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error (wrong item shipped or defective product).

Return & Exchange Request Template

Use this template when emailing your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Orchard Sprout Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Product(s) to Return: [Product Name(s) and Quantity] Reason for Return: [Please provide details] I have read and understand the return policy regarding non-returnable items. Please provide further instructions and a Return Authorization Number. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Information

Once we receive and inspect your returned item:

  • We will process your refund within 3-5 business days
  • Refunds will be issued to your original payment method
  • Please allow 7-10 business days for the refund to appear in your account, depending on your financial institution

For exchanges, we will ship the replacement item once we receive your return. Standard shipping rates apply for exchanges, unless the exchange is due to our error.

Damaged or Incorrect Items

If you receive damaged or incorrect items, please contact us immediately at [email protected] with photos of the damaged items or incorrect products. We will work quickly to resolve the issue and cover any associated shipping costs.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges.

Email: [email protected]

Mail: Orchard Sprout, 728 Euclid Avenue, Thousand Oaks, CA 91360, United States

We typically respond to all inquiries within 1-2 business days.

Thank you for choosing Orchard Sprout for your gardening needs. We’re committed to helping you create the orchard of your dreams!