Privacy Policy

Welcome to Orchard Sprout! At Orchard Sprout (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website orchardsprout.com and use our services.

By using our website, you consent to the practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We collect information to provide you with a seamless shopping experience and to improve our services. The types of information we collect include:

• Personal Information: When you make a purchase or create an account, we collect information such as your name, email address, shipping address, billing address, and payment details (handled securely by our payment processors).
• Transaction Information: Details about the products you purchase, including order history and payment information.
• Technical Information: We automatically collect information about your device and how you interact with our website, including your IP address, browser type, operating system, and pages visited.
• Communications: If you contact us via email or through our customer service, we may keep a record of that correspondence.

2. How We Use Your Information

We use your information for the following purposes:

• To process and fulfill your orders, including sending you order confirmations and shipping notifications.
• To provide customer support and respond to your inquiries.
• To improve our website, products, and services based on your feedback and usage patterns.
• To send you marketing communications (if you have opted in) about new products, promotions, and gardening tips. You can opt out at any time.
• To prevent fraud and enhance the security of our website.
• To comply with legal obligations and enforce our terms and conditions.

3. Sharing and Disclosure of Information

We value your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, processing payments, shipping orders, and providing customer support. These providers are contractually obligated to protect your data and use it only for the services they provide.
• Payment Processors: When you make a purchase, your payment information is processed by secure third-party payment processors (such as PayPal, Visa, MasterCard, and JCB) who comply with PCI DSS standards.
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Orchard Sprout, our customers, or others.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Data Storage and Security

We take the security of your data seriously. Your information is stored on secure servers and protected using industry-standard security measures, including encryption and access controls. We are committed to complying with applicable data protection laws and regularly review our security practices to ensure your data is safe.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We strive to protect your personal information but cannot guarantee its absolute security.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can update or correct your personal information by accessing your account or contacting us.
• Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
• Opt-Out: You can opt out of marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, analyze website traffic, and personalize content.

We use the following types of cookies:

• Essential Cookies: Necessary for the website to function properly, such as enabling you to add items to your cart and complete purchases.
• Analytical Cookies: Help us understand how visitors interact with our website, allowing us to improve its functionality.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your ability to use certain features of our website.

7. International Data Transfers

Orchard Sprout is based in the United States, and your information may be processed and stored in the U.S. If you are located outside the U.S., please be aware that your information may be transferred to and processed in countries that may have different data protection laws than your country. By using our website, you consent to this transfer.

8. Children’s Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thank you for trusting Orchard Sprout with your gardening needs. We are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience.