FAQ

We specialize in a wide range of edible plants, including fruit trees (like apples, cherries, and figs), berries (such as blueberries, blackberries, and goji berries), nuts (like almonds and chestnuts), and unique varieties like ginkgo trees and espalier trees. Our menu is curated for home gardeners and orchardists seeking productive, disease-resistant plants.

At Orchard Sprout, we focus on providing vigorous, disease-resistant plants that are selected for their ability to thrive in various conditions. While we prioritize natural growth methods, some plants may be treated minimally to ensure health during shipping. We recommend checking individual product descriptions for specific details and always encourage organic gardening practices.

Upon arrival, unpack your plants immediately and water them gently if the roots appear dry. Plant them as soon as possible in well-prepared soil, and refer to the care guides on our website for variety-specific advice to help them settle in and grow successfully.

We ship globally to most regions, but currently, we cannot deliver to Asia and some remote areas due to agricultural restrictions. Our standard and free shipping options cover the United States, Europe, and other accessible locations.

We offer two shipping methods: Standard Shipping via DHL or FedEx for $12.95, which typically delivers within 10-15 days after dispatch with tracking and insurance. For orders over $50, we provide Free Shipping via EMS, which takes 15-25 days after dispatch. Both options are reliable and tailored to get your plants to you safely.

Orders are processed within 1-2 business days as we carefully prepare each plant for shipment. After dispatch, you’ll receive a confirmation email with tracking details for standard shipping, so you can monitor your delivery.

We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure and convenient transactions. All payments are processed through encrypted systems to ensure your information is safe.

No, you can checkout as a guest, but creating an account allows you to track orders, save preferences, and access exclusive gardening tips. It’s quick and easy to set up!

We stand by the quality of our plants. If you receive damaged or unhealthy plants due to transit, please contact us at [email protected] within 15 days of delivery. We’ll assist with returns or replacements to ensure your satisfaction.

Email our support team with your order details and a description of the issue. We’ll guide you through the process and work to resolve it quickly, whether it’s a refund or replacement.

For any questions or support, email us at [email protected]. We’re based in Thousand Oaks, CA, and aim to respond within 24 hours to help you with your gardening journey.

Absolutely! Our website features care guides and tips for all our plants. We’re passionate about empowering you to create a resilient edible landscape, so feel free to explore our resources or reach out for personalized advice.